Help & Support

Open Create Video from the dashboard, paste your script, choose your language, voice, aspect ratio and quality, then click Analyze Script. Review the estimates and confirm Generate Video. Your video is built in the background and appears on the project page when it's ready.

No. TenStick handles scene planning, visuals, narration, subtitles, and the final render for you. If you can write or paste a script, you can produce a video.

No. TenStick runs entirely in your browser. There is nothing to download and no plugins to configure.

Write the way you speak, keep one idea per paragraph, and separate paragraphs with a blank line. Each paragraph generally becomes its own scene. Naming concrete subjects and settings produces sharper visuals.

Most videos finish in a few minutes. Time scales with video length and scene count. Pro and Business plans use priority and highest-priority queues, so they finish faster during busy periods.

Yes. Generation runs in the background. You can close the tab, start another draft, or come back later. Progress is saved and shown on the project page.

The AI analyses your script and splits it into scenes, generally following your paragraph breaks. Adding a blank line between paragraphs gives you the most control over where scenes divide.

Four AI voices (Aria natural, Atlas deep, Luna warm, Nova energetic) in English, Spanish, French and Hindi. Premium voices are available on paid plans.

Yes. Choose 16:9 for YouTube and websites, 9:16 for Shorts, Reels and TikTok, or 1:1 for square feed posts. Set it in the Configuration panel before generating.

Yes. Subtitles are generated automatically from your script, timed to the narration, and burned into the exported video. You can choose Default, Bold Caption, or Minimal styling.

One generation is counted when you confirm Generate Video. Analysing your script is always free and never counts against your limit, so you can refine a script as many times as you like.

Free includes 2 videos per month (up to 5 minutes), Pro includes 12 videos per month (up to 8 minutes), and Business includes 30 videos per month (up to 12 minutes).

No. Your allowance resets at the start of each calendar month (UTC) and unused generations do not carry over.

Generation is locked until your allowance resets at the start of the next month, or until you upgrade. Your existing projects and videos remain fully accessible.

Manage everything from Billing in your dashboard. Upgrades apply as soon as payment is confirmed. If you cancel, your plan stays active until the end of the current billing period, then reverts to Free.

Yes on paid plans. Pro and Business include a commercial licence, so you can publish and monetise your videos anywhere. The Free plan is intended for personal use and evaluation.

You've used all of this month's generations. Wait for the reset at the start of the next month, or upgrade your plan from Billing to continue right away.

Roughly 150 spoken words equals one minute of video. Trim the script to fit your plan's maximum length, or upgrade to a plan with a longer limit. This is checked before generation starts, so nothing is consumed.

Open the project and use Regenerate. If it keeps failing, simplify very long sentences and split dense paragraphs into separate scenes, then try again.

Refresh the project page first, as the file may still be finalising. If it still won't play, try downloading the MP4 directly; the download link always serves the finished file.

Scene splitting follows your paragraphs. Add blank lines where you want a new scene, and name the characters, objects and settings explicitly so the visuals match your intent.

Go to Settings in the dashboard. You can update your display name, switch between light and dark themes, and set the default aspect ratio applied to new videos.

Your email is tied to your sign-in method and can't be changed from Settings. Send us a message and we'll help you move your account.

Only you. Projects are private to your account and stored on encrypted cloud infrastructure.

Open the project, use the menu in the top right, and choose Delete. You'll be asked to confirm. Deletion is permanent and can't be undone.